About the Company
This high growth Automotive Vehicle Remarketing company has a fantastic name and reputation across the industry with their dealer group, car manufacturer and fleet customer base. They have a vast range of stock which allows them to cater to both the general public and their industry vendor partners, selling in excess of 100,000 vehicles per annum.
Our client has a highly experienced leadership team and with the business being under pinned with market leading technology, this allows them to offer both physical and digital auctions to their customers.
A truly unique opportunity to work in a high growth business, with limited risk, who have a fantastic name and reputation within the automotive sector.
About the Role
Lead and manage a team of two administrators
Develop and implement customer service policies and procedures
Monitor customer service KPIs and metrics
Monitor and respond to customer feedback
Analyse customer service data and trends
Train and develop customer service representatives
Ensure customer service quality and customer satisfaction
Manage customer service escalations
Identify opportunities for improvement
Your Background
Proven experience in a management role, ideally within the vehicle remarketing or automotive industry
Experience in analysing customer service data and metrics
Ability to work in a fast-paced and ever-changing environment
Passionate about delighting customers
Ability to identify and implement strategies to increase customer satisfaction
Ability to manage and motivate staff
Excellent problem-solving and communication skills
Ability to work to tight deadlines
High level of attention to detail